The results of the 2024 Customer Satisfaction survey indicate that Came’s continuous improvement path is paying off, which encourages us to work even harder on improving.
In 2024, we again decided to involve all our customers by surveying their level of satisfaction with our work and providing an overview of the improvements implemented by Came.
The survey revealed an average improvement in the Customer Satisfaction Index, a positive perception of product and service quality, and the recognition of core values – such as innovation, market knowledge and continuous improvement – as distinctive elements of Came’s identity.
Improvements for 2025
Our area managers have already taken action to build upon our strengths, such as lead time and change request management. We will concentrate on enhancing technical advice and design services, and will increase customer involvement with targeted communication actions.
The importance of customer suggestions
The suggestions and comments received from all customers, each with their own specific know-how, allow all of us at Came to improve our areas of expertise.
Our team is always available to receive suggestions on improving any aspect of the company so that we can offer increasingly innovative products and services in response to market demands.
