9 / 10 is the average score given by customers when rating our products and capacity to offer a prompt service.
8.5 / 10 is the average score for satisfaction with prompt delivery.
9 / 10 is the highest customer rating for the past 3 years.
Thank you to every customer who took part in the 2025 survey.
Customer satisfaction has improved every year from 2023 to 2025
Over the past three years, the satisfaction rating of Came customers has risen steadily. This indicator measures the overall satisfaction of our customers regarding various key aspects of their experience with Came: product reliability, prompt delivery, technical soundness, service levels, internal collaboration and customer management.
The overall score has risen from 7.7 out of 10 in 2023, to 8.4 out of 10 in 2024, up to 9 out of 10 in 2025, the highest score for the past three years.
In 2025, the average score given by Came customers was 9/10. For all of us at Came, this result comes as recognition of our products’ technical quality, and of our ability to offer a service that is reliable, coordinated and focused on concrete management of our customers’ requirements.
8.5 / 10 is the average score for satisfaction with prompt delivery.
Delivering on time is one of the most important aspects for all Came customers. The 2025 score shows growing satisfaction: customers report being satisfied or very satisfied with Came’s ability to meet agreed delivery times, with an average score of 8.5 / 10.
Customers remain happy with the technical quality and reliability of Came products
Customer satisfaction is directly linked to our ability to offer reliable products, solid technical solutions and continuity in project management.
For our customers, this means working with more certainty and fewer operational issues, and being able to rely on a partner that understands their practical requirements. For us at Came, it means we can keep developing our expertise, processes and quality controls throughout the product development and supply chain.
Customers want clear answers, predictable delivery times and a well-organised service
The survey once again proves the validity of our service levels and internal collaboration. When the technical, production, QA, sales and customer service teams all work together, customers receive clearer answers, more visibility on delivery times, and experience better management of their enquiries.
This approach means we are recognised not only as suppliers, but also as technical partners: present at every stage of the testing, development, industrialisation and management of complex projects.
Quality of service is recognised as a benefit for the customer
The 2025 Customer Satisfaction Survey confirms that Came quality is increasingly recognised. Our next challenge is to transform this into an even more obvious advantage: more clarity, more continuity, more reliability and support in decision making.
Building the focus on product reliability and efficient technical support
In 2026, we will continue to work on the aspects that customers tell us are key: product reliability, technical soundness, service level, internal collaboration and customer management.
Our goal is to convert the satisfaction measured in the survey into concrete value in every project: reliable products, more efficient technical support, clearer processes and an increasingly well-structured collaboration.
Once again, thank you to every customer who took part in the 2025 survey. Your contributions help us to keep improving and to build even better customer relationships.
