In Came, the Lean project began in 2012, marking the start of a major cultural change in the company. The main focus of this transformation was to reduce waste and maximise value, with a focus on customer needs. By adopting Lean principles, we at Came have embarked on a path that involved all personnel in the various projects, with the aim of studying and implementing the best solutions.
The value for Came is customer centricity
For us at Came, the concept of value is closely linked to what customers perceive as such. Any activity or process that does not directly contribute to generating value for the customer is essentially considered to be waste, and is therefore eliminated or reduced. This vision has led us at Came to focus on customer centricity in all the activities we carry out.
Efficiency and quality, an evolutionary path in the plants
The first to benefit from this new philosophy was the winding sector, followed by the die-casting and mechanical machining sectors. Adopting the Lean methodology brought significant structural and organisational changes that helped improve production process efficiency and quality for the benefit of our customers’ products.
Extending Lean to services
In recent years, we have expanded the application of Lean principles to services, an area that is increasingly crucial for customers. The engineering departments were also involved in integrating clear, streamlined procedures, supported by strong digitalisation, such as the services available on the Came customer portal, to improve the effectiveness and transparency of the service provided to the customer.
Continuous improvement to meet customers’ new needs
Continuous improvement is a cornerstone of the Lean project in Came, not only as a methodology, but as a real cultural change. The constant search for innovative solutions to offer customers ever greater value has been consolidated over time. Today, Came promotes a process of continuous improvement through independent meetings, KPI analysis and reporting management in order to respond proactively to customer needs.
The Lean project has allowed us at Came to optimise processes, improve service quality and put the customer at the centre of every action, creating a virtuous cycle that generates constant and lasting value.
For more information, please contact consulting@came-italy.com or call +39 0444 488282.
