To meet the increasing demands for technology and innovation expressed by end users, today’s market counts on increasing skill levels from all operators in the value chain.
In Came, there has been a significant increase in consulting services over the last two years, resulting in a greater transfer of expertise to enrich knowledge and develop the highest-performance products.
Exchanges of information and know-how are no longer limited to Research and Development, but permeate throughout the company. In fact, effective solutions have to be found in all stages of the project, from the first approach right up to after sales.
Came has invested in its Sales Team over the last two years, with new resources, training and work organisation. Currently Cinzia, Sales Manager, and Fabrizio and Omar, Area Managers, carry out a preliminary project analysis to immediately identify the best supply options, which also contributes to updating the customer on market trends and innovations. The quotation management process also exploits the professionalism of Alessandro and Alice, who also use digital communication internal systems to optimise the times needed to calculate estimates and generate quotations.
Today, every customer can count on a dedicated technical-sales service to ensure faster development of new projects and continually provide information on market trends, raw materials and innovations in the sector.
For Came, customised consulting is a winning asset to continuously improve the quality of its output. The sales team will therefore specialise by customer in the future. An in-depth knowledge of the customer’s needs is key to bringing innovation by customising the product/service system so that it delivers the best performance in terms of market competitiveness.
The Came Customer Service department also follows the same philosophy of customised consulting. Its reference people are continually connected to the Came Sales Team, with the aim of giving customers a continuous customised service.